Terms of Use of the Kneu Platform

These Terms of Use apply to all users of the Kneu Health mobile app and clinical platform, including:

• Patients - individuals who have been prescribed the Kneu Health app by a registered clinician.
• Caregivers (Companions) - individuals who support a patient and have been invited to access the caregiver functionality.
• Clinicians - healthcare professionals who access the Kneu Platform clinical dashboard to monitor patients.

By downloading or using the Kneu Health app or platform, you confirm that you accept these Terms. If you do not agree, please do not use it.

The Kneu Platform is a medical device for monitoring symptoms associated with neurological conditions such as Parkinson’s disease. In the UK it is UKCA self-certified. In the US it has received FDA clearance for specific monitoring functions. It includes:

• The Kneu Health mobile app: used by patients to complete assessments, track symptoms and medication, and share data with their clinical team; and by caregivers to view summaries and record observations.
• An optional paired Apple Watch: for patients using a compatible iPhone, used to passively capture tremor and dyskinesia data via Apple’s Movement Disorder API. No active tasks are required; data is captured during normal wear.
• The Kneu clinical dashboard: used by clinicians to review patient assessment results and monitor condition over time.

The Kneu Platform is a monitoring tool only. It does not provide medical advice, diagnoses, or treatment recommendations. Clinical decisions remain the responsibility of the treating clinician.

When you register for the Kneu Platform, you are responsible for:

• Providing accurate, complete, and up-to-date information.
• Keeping your login credentials confidential and not sharing them with anyone.
• Notifying us immediately at privacy@kneu.com if you believe your account has been accessed without your authorisation.
• Ensuring your account is used only by you (or, for caregivers, only to access the patient account you are authorised to view).

If you choose to enable SMS notifications within the Kneu Health app, you consent to receive text messages from Kneu Health related to your account, including verification codes, onboarding notifications, and service updates.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

The SMS toggle is off by default and must be actively enabled by you. SMS consent is separate from your general account consent and is not a condition of using the platform. You may withdraw SMS consent at any time by replying STOP or by disabling the toggle in app settings.

We will not share your mobile number with third parties for marketing purposes.

You may use the Kneu Platform only for its intended purpose. Regardless of your role, you agree not to:

• Use the platform for any unlawful purpose or in a way that violates applicable laws or regulations.
• Share your account credentials or allow another person to access your account.
• Attempt to access parts of the platform you are not authorised to use.
• Input false, misleading, or inaccurate information into the platform.
• Copy, modify, distribute, sell, or reverse-engineer any part of the platform or its software.
• Attempt to interfere with or disrupt the platform’s systems, infrastructure, or security.
• Use the platform to harm, harass, or mislead any other user.

Patients and caregivers must only use the platform for personal health monitoring. Clinicians must only use the dashboard to support the clinical care of their patients and must not use platform data for any other purpose without authorisation.

We work hard to keep the Kneu Platform running reliably and securely. However:

• We cannot guarantee that the platform will always be available or completely error-free.
• The platform is a monitoring tool. It does not replace clinical care and clinical decisions remain the responsibility of the treating clinician.
• We are not liable for any harm arising from clinical or other decisions made on the basis of platform data.
• To the fullest extent permitted by law, our total liability to you for any claim arising from your use of the platform is limited to the amount you paid (if any) for access in the 12 months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

You may request deletion of your account at any time by contacting privacy@kneu.com. We will handle your data on termination in accordance with our Privacy Policy.

We may suspend or terminate your access to the platform if:

• You breach these Terms of Use.
• Your prescribing clinician or healthcare organisation withdraws your access.
• We cease to provide the platform to your healthcare organisation or in your region.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.